> For the complete documentation index, see [llms.txt](https://docs.dexa.im/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.dexa.im/tools-and-software/hardware-anonymizer/troubleshooting.md).

# Troubleshooting

## 0x Errors

All errors starting with 0x are connection-related errors. Either your ISP is blocking the spoofer's authentication server from connecting or, you have a firewall, antivirus, or other network security device or software blocking the spoofer's authentication server.

* disable or uninstall any firewall, antivirus or other network security software
* try using a [VPN](https://go.nordvpn.net/SH8k3) to bypass any blocks in place by your ISP

<figure><img src="/files/dwLeNWJoLr762s5iPSXF" alt="" width="323"><figcaption></figcaption></figure>

## Vulnerable Driver Already Running

1. Press the Windows key
2. Type `cmd`, click run as administrator
3. Type `net stop "NAL"`
4. Type `sc config "NAL" start= disabled`
5. Delete `spoofer-config.json`

## PC crashes and/or Blue Screen of Death <a href="#bsod" id="bsod"></a>

Bluescreen issues typically happen due to a software conflict between the spoofer and the PC.

* using an unsupported Windows version
* Uninstall all third-party [antivirus software](#user-content-fn-1)[^1]
* Uninstall all third-party [anti-cheat software](#user-content-fn-2)[^2]
* Disable Windows Defender using [How to Use](/tools-and-software/hardware-anonymizer/how-to-use.md#optional-download-sordum-defender-control)
* [MSI Lightning software](https://www.msi.com/Landing/mystic-light-rgb-gaming-pc/mystic-light) has been reported to cause issues
* external SSDs, HDDs, USBs can cause issues

#### Still getting Blue Screen of Death crashes?

Time to [Clean Windows Install](/learn/resources/windows-10-and-11-guides/clean-windows-install.md)

[^1]: for example: AVAST, AVG, McAfee, Malwarebytes, etc.

[^2]: for example: Valorant Vanguard, ESEA, FACEIT, etc.


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