# Troubleshooting

## The bot doesn't start the game, or the game crashes

The bot is attempting to run commands via WMIC, but the user does not have WMIC enabled. Below is a sample of the log file for this issue:

{% code overflow="wrap" %}

```
[bot::package] Loading package configuration from file: package-dexaim.conf
[bot::package] Package configuration loaded.
[bot::runopts] Loading run options from file: C:\Users\User\Desktop\DEXAiM-AFKB\runopts.yaml
[bot::runopts] Run options loaded.
[bot::updater] Checking for updates...
[bot::updater] No updates available.
[bot::auth] Validating access key...
```

{% endcode %}

* open [optional features](ms-settings:optionalfeatures)
* click `view features` and add `wmic`
* reboot the PC

<figure><img src="https://3661827449-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKDcbGlPDCQPYsgmPubxI%2Fuploads%2FA4PxWf5M0MnybNI8IDnF%2FApplicationFrameHost_kDkWkxBIQw.png?alt=media&#x26;token=2c51e024-bce2-4d34-b87a-19b943e83f0b" alt=""><figcaption><p>This option can be found in System -> Optional features</p></figcaption></figure>