# Troubleshooting

## Crashing on Launch

* Navigate to \\`Steam\steamapps\common\Helldivers 2\bin`
* Delete the `GameGuard` folder
* Right-click `helldivers2.exe` -> run as administrator

## "Hoo Or Yu!?" popup message

This is a hardware lock, a function of the developer's HWID protection for this product. It shows when:

* you have used the loader on a different PC or IP address
* when logging into the cheat; likely an incorrect password or username

If using a VPN, disconnect (or use a different IP/server/reconnect) or double-check you are using the correct username and password. Rebooting the PC may also resolve this.

<figure><img src="https://3661827449-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKDcbGlPDCQPYsgmPubxI%2Fuploads%2FH5KNLn87OpsiuSHVZX1w%2FDOCS01.png?alt=media&#x26;token=c95de2ce-6e72-40d4-ade1-54782d2e8dbc" alt="" width="245"><figcaption><p>"Hoo Or Yu!?" error message.</p></figcaption></figure>

## GameGuard: Suspicious Program Detected error

Unfortunately, this error is almost impossible to bypass. On certain PC configurations and Windows installs, this error will show.&#x20;

* the only known solution that rarely works is to reinstall Windows

<figure><img src="https://3661827449-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKDcbGlPDCQPYsgmPubxI%2Fuploads%2FXrkxmOJvaofWHma3mjXR%2FDOCS02.png?alt=media&#x26;token=4a1b1672-73ae-4fb7-b9c4-513f3cc5bca7" alt="" width="459"><figcaption></figcaption></figure>
