# Troubleshooting

## Awaiting Build Server Response

The loader build server is unresponsive or slow.

* retry in a few moments
* something on the PC or the network is blocking the build server, [use a VPN](https://www.tunnelbear.com/download)
* the build server may be down; wait longer to retry

<figure><img src="/files/6vaEv0VItTtxM1xqxLjK" alt="" width="545"><figcaption><p>Awaiting Build Server Response</p></figcaption></figure>

## Game or ESP lagging or stuttering

If the game is lagging:

* Enable `VSYNC` in the cheat menu

If the ESP is lagging or stuttering:

* limit Rust's FPS until the ESP stops lagging or stuttering
* disable `NVIDIA DLSS`
  * options -> graphics
* disable `anti-aliasing`
  * options -> image effects

## Error 0x1 : 0x2

Antivirus or third-party, unsupported anti-cheat is still running on the PC. This error is most common with [FACEIT third-party anti-cheat](https://www.faceit.com/).

Follow the steps for:

* removing antivirus and third-party anti-cheat
* disabling security settings

...from the setup guide.

## Error 0x1 : 0x3

Antivirus or third-party, unsupported anti-cheat is still running on the PC. This error is most common with [Kaspersky antivirus](https://www.kaspersky.com/).

* Follow the steps for:
  * removing antivirus and third-party anti-cheat
  * disabling security settings

...from the setup guide.

## Error 0x3 : 0x7

The user spoofed before injecting the cheat.

* Reboot the PC
* inject the cheat **before** using a spoofer

## Unable to access the loader download website

Your ISP is blocking the connection to the loader download page.

* use a [VPN](https://go.nordvpn.net/SH8k3) and connect to a server in the USA
* you can disconnect from the VPN after you have downloaded the loader

## Product Requires System BIOS Mode Set to UEFI

The system BIOS mode or Windows installation is not UEFI.

* Convert Windows installation to UEFI [using this guide.](https://answers.microsoft.com/en-us/windows/forum/all/convert-an-existing-windows-10-installation-from/aa8c2de3-460b-4a8c-b30b-641405f800d7)
  * If unable to complete the guide, [reinstall Windows](https://support.microsoft.com/en-us/windows/reinstall-windows-with-the-installation-media-d8369486-3e33-7d9c-dccc-859e2b022fc7)

You can check your current system BIOS mode:

1. Press the Windows key
2. type `system information`
3. check the `BIOS Mode` value

## Product Requires System TPM be Disabled

The PC has TPM enabled.

Follow the BIOS steps from the setup guide for:

* disabling TPM

## Product Requires System Secure Boot State to be Disabled

The PC has secure boot enabled.

Follow the BIOS steps from the setup guide for:

* disabling secure boot


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