> For the complete documentation index, see [llms.txt](https://docs.dexa.im/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.dexa.im/non-dma-products/fate-trigger/shard/troubleshooting.md).

# Troubleshooting

## Hung at black screen with FOV visible

In Windows 11, GPU acceleration and fullscreen optimizations (per game) can interfere with external cheats. First, try disabling fullscreen optimizations before GPU acceleration to see if it resolves this.

<figure><img src="https://3661827449-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKDcbGlPDCQPYsgmPubxI%2Fuploads%2FNwTBu9tpTzFW6CcYnWxo%2FScreenshot%202025-06-12%20203124.png?alt=media&amp;token=fd466d85-cc39-418f-8f83-da61c7c9bfe2" alt="" width="375"><figcaption></figcaption></figure>

### Disable fullscreen optimizations

* in `Steam`, right click on `Dune: Awakening`
* click `Properties` -> `Installed files` -> `Browse`
* navigate to: `\SteamLibrary\steamapps\common\DuneAwakening\DuneSandbox\Binaries\Win64\`
* Locate `DuneSandbox-Win64-Shipping.exe` -> right click `Properties` -> click `Compatibility` tab
* disable (check the box) for `Disable fullscreen optimizations`

<figure><img src="https://3661827449-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKDcbGlPDCQPYsgmPubxI%2Fuploads%2FB6eROwevYI942VY00B17%2Fexplorer_VBz5v9eOa2.png?alt=media&amp;token=9dc18b09-5413-4cb5-bd88-afeef8c86a65" alt="" width="302"><figcaption></figcaption></figure>

### Disable GPU acceleration

* press the `Windows` key -> type `display settings` -> graphics -> advanced graphics -> disable `Hardware-accelerated GPU scheduling`

<figure><img src="https://3661827449-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKDcbGlPDCQPYsgmPubxI%2Fuploads%2F0kTmyD39v7tT04LIbkoL%2FApplicationFrameHost_JSKHym7Lp7.png?alt=media&amp;token=ada78981-8dd2-4718-90c9-d0c5fe09d8b7" alt="" width="361"><figcaption></figcaption></figure>

## Loader stuck on Checking auth...

The loader hangs at `checking auth...`

* sync the PC's date & time

<div data-full-width="false"><figure><img src="https://3661827449-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKDcbGlPDCQPYsgmPubxI%2Fuploads%2Fp7JF1l17miuVteEXaWev%2Fstuck%20at%20auth.png?alt=media&amp;token=33e430f6-e735-425c-b839-96d053890bb4" alt=""><figcaption></figcaption></figure></div>

## Loader stuck on Timeout was reached

* the authentication server that handles licensing for our products is temporarily offline/unavailable; try again later

<figure><img src="https://3661827449-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKDcbGlPDCQPYsgmPubxI%2Fuploads%2FI0wSBNNKjJWbW9xs8S5F%2FE2.png?alt=media&amp;token=2eba38db-1279-4a65-9b93-2fc99f1352c6" alt=""><figcaption><p>curl_easy_perform() failed: Timeout was reached error.</p></figcaption></figure>

## ESP lagging/stuttering

Frame generation causes issues with external cheat products like SPICE. Disable them to resolve this issue.

* disable `NVIDIA DLSS` or `AMD FSR3/FSR`

<figure><img src="https://3661827449-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKDcbGlPDCQPYsgmPubxI%2Fuploads%2FuyV7shVKom5iQKIaMuNJ%2F4507681-duneawakeningscreenshot2025.06.05-18.41.30.51.png?alt=media&amp;token=ed6f32bf-adb3-4ff1-b786-445f69da7fa8" alt=""><figcaption><p>Dune: Awakening settings menu for graphics frame generation settings.</p></figcaption></figure>

## Speedhack causing rubber-banding/lag

The speedhack only works for attack speed as player speed is mandated server-side[^1].

* use a lower speed `value` for the speedhack feature

[^1]: Meaning that, the player movement is checked on the Dune: Awakening servers. If the player moves more than x distance in y time, the player is reset. If this limit is exceeded too many times in a set period, you will be disconnected from the server.


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