Troubleshooting

Hung at black screen with FOV visible

In Windows 11, GPU acceleration and fullscreen optimizations (per game) can interfere with external cheats. First, try disabling fullscreen optimizations before GPU acceleration to see if it resolves this.

Disable fullscreen optimizations

• in Steam, right click on Dune: Awakening

• click Properties -> Installed files -> Browse

• navigate to: \SteamLibrary\steamapps\common\DuneAwakening\DuneSandbox\Binaries\Win64\

• Locate DuneSandbox-Win64-Shipping.exe -> right click Properties -> click Compatibility tab

• disable (check the box) for Disable fullscreen optimizations

Disable GPU acceleration

• press the Windows key -> type display settings -> graphics -> advanced graphics -> disable Hardware-accelerated GPU scheduling

Loader stuck on Checking auth...

The loader hangs at checking auth...

• sync the PC's date & time

Loader stuck on Timeout was reached

• the authentication server that handles licensing for our products is temporarily offline/unavailable; try again later

ESP lagging/stuttering

Frame generation causes issues with external cheat products like SPICE. Disable them to resolve this issue.

• disable NVIDIA DLSS or AMD FSR3/FSR

Speedhack causing rubber-banding/lag

The speedhack only works for attack speed as player speed is mandated server-side.

• use a lower speed value for the speedhack feature