# Troubleshooting ### drv error 2 0 You skipped and/or did not complete the required setup steps. Return to the [setup guide](/non-dma-products/apex-legends/vertex/setup-guide.md) and complete all steps. ### FPS Performance-Related Issues If you have poor FPS performance while in borderless windowed mode, you can set the game to fullscreen. * change/set the settings in the FRESH menu as desired * set the game to fullscreen While in fullscreen, you will be unable to change the settings in the menu. However, some users report that fullscreen performs better. ### Unload Error Core Isolation is still enabled, blocking the cheat. * repeat [step 4 from the guide](https://dexaim.gitbook.io/docs/games/fortnite/fresh/setup-guide#id-4.-disable-security-settings)

### Fatal Error - "Windows Defender is running and cannot be cleaned." The loader doesn't have proper permissions elevation. * Download the Turn OFF Windows Vulnerable Driver Blocklist registry file below * Extract[^1] the contents of the .ZIP archive to the desktop or a folder * Run the .REG file -> click `Yes` * Reboot the PC * Toggle off [memory integrity](windowsdefender://coreisolation/) (Windows Security -> device security -> core isolation) * Uninstall all third-party [antivirus software](#user-content-fn-2)[^2] * Uninstall all third-party [anti-cheat software](#user-content-fn-3)[^3] * Disable Windows Defender using [Sordum Defender Control](https://dexa.im/defender-control) (password: `sordum`)

{% hint style="warning" %} Some users have reported that the Vulnerable Driver Blocklist will be re-enabled after a PC reboot. Always check this before using this product. {% endhint %} {% file src="/files/m3vPpgwKQpouDWdy68FX" %} ### A driver cannot load on this device. The cheat driver cannot access Windows correctly. Disable the driver blocklist to correct this. * Download the Turn OFF Windows Vulnerable Driver Blocklist registry file below * Extract[^1] the contents of the .ZIP archive to the desktop or a folder * Run the .REG file -> click `Yes` * Reboot the PC

{% hint style="warning" %} Some users have reported that the Vulnerable Driver Blocklist will be re-enabled after a PC reboot. Always check this before using this product. {% endhint %} {% file src="/files/m3vPpgwKQpouDWdy68FX" %} ### drv error 4 0 The loader doesn't have proper permissions elevation. * Toggle off [memory integrity](windowsdefender://coreisolation/) (Windows Security -> device security -> core isolation) * Uninstall all third-party [antivirus software](#user-content-fn-2)[^2] * Uninstall all third-party [anti-cheat software](#user-content-fn-3)[^3] * Download the Turn OFF Windows Vulnerable Driver Blocklist registry file below * Extract[^1] the contents of the .ZIP archive to the desktop or a folder * Run the .REG file -> click `Yes` * Reboot the PC {% file src="/files/m3vPpgwKQpouDWdy68FX" %} Disable Windows Vulnerbale Driver Blocklist (.reg file). {% endfile %} {% hint style="warning" %} Some users have reported that the Vulnerable Driver Blocklist will be re-enabled after a PC reboot. Always check this before using this product. {% endhint %} ### drv error 4 1811 and drv error 4 1810 The system BIOS mode or Windows installation is not UEFI. * Convert Windows installation to UEFI [using this guide.](https://answers.microsoft.com/en-us/windows/forum/all/convert-an-existing-windows-10-installation-from/aa8c2de3-460b-4a8c-b30b-641405f800d7) * If unable to complete the guide, reinstall Windows; see [Testing if you are Banned](/tools-and-software/hardware-anonymizer/testing.md#bypassing-a-hwid-ban) You can check your current system BIOS mode: 1. Press the Windows key 2. type `system information` 3. check the `BIOS Mode` value

### drv error 1 0 Most commonly, this error is caused by Riot Vanguard anti-cheat, * [Uninstall Riot Vanguard](https://support-valorant.riotgames.com/hc/en-us/articles/360044648213-Uninstalling-and-Disabling-Riot-Vanguard) anti-cheat. * Disable Windows Defender using [Sordum Defender Control](https://dexa.im/defender-control) (password: `sordum`) * Uninstall all third-party [antivirus software](#user-content-fn-2)[^2] * Uninstall all third-party [anti-cheat software](#user-content-fn-3)[^3]

### drv error 0 0 Windows Defender has re-enabled itself. * Disable Windows Defender using [Sordum Defender Control](https://dexa.im/defender-control) (password: `sordum`)

### hwid error and hwid error after using a hardware anonymizer/spoofer The PC's HWID has reset. The user must request a reset via a support ticket. Please note the HWID reset guidelines below. Some hardware anonymizers/spoofers will break the PC's HWID. Our anonymizer can preserve or avoid changing the PC's HWID. {% hint style="danger" %} Always use a recommended spoofer. [At this time, we only recommend our spoofer.](https://dexa.im/products/hardware-spoofer) We do not provide support or complimentary resets for third-party spoofers. {% endhint %} If your anonymizer does not have this feature, you will break the PC's HWID. #### HWID reset guidelines {% hint style="danger" %} To prevent abuse, users are permitted **one (1) request per active 7-day** license key and **two (2) requests per active 30-day** license key. If you need more resets, [please purchase them here.](https://dexa.im/products/hwid-reset) {% endhint %}

### Cheat is only accessible when ALT+TAB'ing User Account Control (UAC) prevents the cheat from interacting correctly with the Windows environment. Disable UAC. * Download & run the Disable UAC registry file below * Extract[^1] the contents of the .ZIP archive to the desktop or a folder * Run the .REG file -> click `Yes` * Reboot the PC {% file src="/files/cHSXl6mnDn4OVx4yezFP" %} Disable UAC (DisableLUA.reg) file. {% endfile %} ### Connect to server failed The DEX-N loader server automatically reboots every six (6) hours. * Wait 60 seconds and try again In rare cases, the server will not come online after a reboot. In this case, it will attempt another reboot.

### Blue Screen of Death: KMODE\_EXCEPTION\_NOT\_HANDLED This stop code, 0x0000001E, results from Windows not correctly interacting with the cheat driver. * Download the Turn OFF Windows Vulnerable Driver Blocklist registry file below * Extract[^1] the contents of the .ZIP archive to the desktop or a folder * Run the .REG file -> click `Yes` * Reboot the PC {% file src="/files/m3vPpgwKQpouDWdy68FX" %} Disable Windows Vulnerbale Driver Blocklist (.reg file). {% endfile %}

### Blue Screen of Death: UNEXPECTED\_KERNEL\_MODE\_TRAP This stop code results from Windows not correctly interacting with the cheat driver & potentially corrupted Windows files. * Press `Start` -> type `cmd` -> press `ENTER` -> type `DISM /online /cleanup-image /restorehealth` -> press `ENTER` * type `sfc /scannow` press `ENTER` * Download the Turn OFF Windows Vulnerable Driver Blocklist registry file below * Extract[^1] the contents of the .ZIP archive to the desktop or a folder * Run the .REG file -> click `Yes` * Reboot the PC {% hint style="danger" %} If the UNEXPECTED\_KERNEL\_MODE\_TRAP blue screen stop code persists after following these steps, please [open a support ticket.](https://dexa.im/discord) In your ticket, please indicate whether you use a laptop or a desktop PC. If you are using a laptop, please do the following: Press `Start` -> type `system information` -> press `ENTER` Include a screenshot of this screen in the ticket. {% endhint %}

{% file src="/files/m3vPpgwKQpouDWdy68FX" %} ### Loader stuck at fetching module or "slow due to DDoS" This means the loader is having trouble downloading (fetching) the cheat module. This is typically due to several reasons: * slow network connection * the user is too far (high ping) from the loader server * Windows is out of date * wrong loader version You can try the following: * Install a VPN software such as [NordVPN](https://go.nordvpn.net/SH8k3), select a server in the Netherlands * [Run Windows Update](ms-settings:windowsupdate-action) and install all the latest updates, rebooting the PC and re-checking for updates each time until no further updates are available * re-download the loader file from [your order](https://account.dexa.im/orders)

[^1]: Drag and drop or right click -> extract [^2]: for example: AVAST, AVG, McAfee, Malwarebytes, etc. [^3]: for example: Valorant Vanguard, ESEA, FACEIT, etc. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.dexa.im/non-dma-products/apex-legends/vertex/troubleshooting.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.