Troubleshooting

drv error 2 0

You skipped and/or did not complete the required setup steps. Return to the setup guide and complete all steps.

FPS Performance-Related Issues

If you have poor FPS performance while in borderless windowed mode, you can set the game to fullscreen.

• change/set the settings in the FRESH menu as desired

• set the game to fullscreen

While in fullscreen, you will be unable to change the settings in the menu. However, some users report that fullscreen performs better.

Unload Error

Core Isolation is still enabled, blocking the cheat.

• repeat step 4 from the guide

Unload error, please reboot your PC.

Fatal Error - "Windows Defender is running and cannot be cleaned."

The loader doesn't have proper permissions elevation.

• Download the Turn OFF Windows Vulnerable Driver Blocklist registry file below

  • Extract the contents of the .ZIP archive to the desktop or a folder

  • Run the .REG file -> click Yes

  • Reboot the PC

• Toggle off memory integrity (Windows Security -> device security -> core isolation)

• Uninstall all third-party antivirus software

• Uninstall all third-party anti-cheat software

• Disable Windows Defender using Sordum Defender Control (password: sordum)

Some users have reported that the Vulnerable Driver Blocklist will be re-enabled after a PC reboot. Always check this before using this product.

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A driver cannot load on this device.

The cheat driver cannot access Windows correctly. Disable the driver blocklist to correct this.

• Download the Turn OFF Windows Vulnerable Driver Blocklist registry file below

  • Extract the contents of the .ZIP archive to the desktop or a folder

  • Run the .REG file -> click Yes

  • Reboot the PC

Vulnerable driver error.

Some users have reported that the Vulnerable Driver Blocklist will be re-enabled after a PC reboot. Always check this before using this product.

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drv error 4 0

The loader doesn't have proper permissions elevation.

• Toggle off memory integrity (Windows Security -> device security -> core isolation)

• Uninstall all third-party antivirus software

• Uninstall all third-party anti-cheat software

• Download the Turn OFF Windows Vulnerable Driver Blocklist registry file below

  • Extract the contents of the .ZIP archive to the desktop or a folder

  • Run the .REG file -> click Yes

  • Reboot the PC

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Turn OFF Windows Vulnerable Driver Blocklist.zip

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Disable Windows Vulnerbale Driver Blocklist (.reg file).

Some users have reported that the Vulnerable Driver Blocklist will be re-enabled after a PC reboot. Always check this before using this product.

drv error 4 1811 and drv error 4 1810

The system BIOS mode or Windows installation is not UEFI.

• Convert Windows installation to UEFI using this guide.

  • If unable to complete the guide, reinstall Windows; see Testing if you are Banned

You can check your current system BIOS mode:

1. Press the Windows key

2. type system information

3. check the BIOS Mode value

drv error 4 1810.

drv error 1 0

Most commonly, this error is caused by Riot Vanguard anti-cheat,

• Uninstall Riot Vanguard anti-cheat.

• Disable Windows Defender using Sordum Defender Control (password: sordum)

• Uninstall all third-party antivirus software

• Uninstall all third-party anti-cheat software

drv error 1 0.

drv error 0 0

Windows Defender has re-enabled itself.

• Disable Windows Defender using Sordum Defender Control (password: sordum)

drv error 0 0.

hwid error and hwid error after using a hardware anonymizer/spoofer

The PC's HWID has reset. The user must request a reset via a support ticket. Please note the HWID reset guidelines below.

Some hardware anonymizers/spoofers will break the PC's HWID. Our anonymizer can preserve or avoid changing the PC's HWID.

Always use a recommended spoofer. At this time, we only recommend our spoofer. We do not provide support or complimentary resets for third-party spoofers.

If your anonymizer does not have this feature, you will break the PC's HWID.

HWID reset guidelines

To prevent abuse, users are permitted one (1) request per active 7-day license key and two (2) requests per active 30-day license key. If you need more resets, please purchase them here.

hwid error.

Cheat is only accessible when ALT+TAB'ing

User Account Control (UAC) prevents the cheat from interacting correctly with the Windows environment. Disable UAC.

• Download & run the Disable UAC registry file below

  • Extract the contents of the .ZIP archive to the desktop or a folder

  • Run the .REG file -> click Yes

  • Reboot the PC

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Disable UAC.zip

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Disable UAC (DisableLUA.reg) file.

Connect to server failed

The DEX-N loader server automatically reboots every six (6) hours.

• Wait 60 seconds and try again

In rare cases, the server will not come online after a reboot. In this case, it will attempt another reboot.

Connect to server failed.

Blue Screen of Death: KMODE_EXCEPTION_NOT_HANDLED

This stop code, 0x0000001E, results from Windows not correctly interacting with the cheat driver.

• Download the Turn OFF Windows Vulnerable Driver Blocklist registry file below

  • Extract the contents of the .ZIP archive to the desktop or a folder

  • Run the .REG file -> click Yes

  • Reboot the PC

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Disable Windows Vulnerbale Driver Blocklist (.reg file).

KMODE_EXCEPTION_NOT_HANDLED stop code.

Blue Screen of Death: UNEXPECTED_KERNEL_MODE_TRAP

This stop code results from Windows not correctly interacting with the cheat driver & potentially corrupted Windows files.

• Press Start -> type cmd -> press ENTER -> type DISM /online /cleanup-image /restorehealth -> press ENTER

• type sfc /scannow press ENTER

• Download the Turn OFF Windows Vulnerable Driver Blocklist registry file below

  • Extract the contents of the .ZIP archive to the desktop or a folder

  • Run the .REG file -> click Yes

  • Reboot the PC

If the UNEXPECTED_KERNEL_MODE_TRAP blue screen stop code persists after following these steps, please open a support ticket. In your ticket, please indicate whether you use a laptop or a desktop PC.

If you are using a laptop, please do the following:

Press Start -> type system information -> press ENTER

Include a screenshot of this screen in the ticket.

UNEXPECTED_KERNEL_MODE_TRAP stop code.

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Loader stuck at fetching module or "slow due to DDoS"

This means the loader is having trouble downloading (fetching) the cheat module. This is typically due to several reasons:

• slow network connection

• the user is too far (high ping) from the loader server

• Windows is out of date

• wrong loader version

You can try the following:

• Install a VPN software such as NordVPN, select a server in the Netherlands

• Run Windows Update and install all the latest updates, rebooting the PC and re-checking for updates each time until no further updates are available

• re-download the loader file from your order

The fetching module screen.