> For the complete documentation index, see [llms.txt](https://docs.dexa.im/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.dexa.im/2pc-dma-guides/getting-started/getting-started/troubleshooting/blocked-firmware.md).

# Blocked Firmware

Having issues with blocked firmware?

Anti-cheats can *block firmware*. When this happens, the DMA card will no longer function while the game is running. Typically, no other issues occur.  Blocked firmware rarely, if ever, results in bans. 

If the firmware is confirmed blocked by the anti-cheat, contact your firmware manufacturer.

## Test the firmware via speed tests

{% stepper %}
{% step %}

### On the DMA PC

{% hint style="info" %}
Close any open games on the GAMING PC before testing.
{% endhint %}

* perform a speed test [#test-the-firmware-via-speed-tests](#test-the-firmware-via-speed-tests "mention")
* verify the speed test results

{% hint style="success" %}
Results will be OK if the DMA card has no issues
{% endhint %}

{% hint style="danger" %}
Results will be BAD if the DMA card has other issues. Check [Troubleshooting](/2pc-dma-guides/getting-started/getting-started/troubleshooting.md)
{% endhint %}
{% endstep %}

{% step %}

### On the DMA PC

{% hint style="info" %}
Open the affected game on the GAMING PC before testing.
{% endhint %}

* perform a speed test [#test-the-firmware-via-speed-tests](#test-the-firmware-via-speed-tests "mention")
* verify the speed test results

{% hint style="success" %}
Results will be OK if the DMA card has no issues
{% endhint %}

{% hint style="danger" %}
Results will be BAD if the DMA card's firmware is blocked.
{% endhint %}
{% endstep %}
{% endstepper %}

## What to do next?

If the firmware is confirmed blocked via the tests above, contact your firmware manufacturer. 

#### Firmware Warranty

In most cases, firmware includes a warranty. If this block occurred *within* that warranty period, most firmware manufacturers will replace the firmware.

If you do not have active warranty, you will need to purchase a new firmware build from the manufacturer.

{% embed url="<https://dexaimdma.com/products/dma-custom-firmware>" %}


---

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